Frequently Asked Questions

Will I encounter additional fees when renting a car, what is included in the prices?

Our prices are determined based on transparency and customer satisfaction. Our car rental fees generally cover basic services such as mandatory traffic insurance, unlimited mileage and 24/7 roadside assistance. However, services such as child seats, additional drivers or navigation devices may be subject to additional charges depending on your additional requests. All details are clearly shared during the reservation and information is provided about possible additional fees. In this way, you will not encounter any surprise costs during the rental process.

 

What kind of advantages do I get when I make an early reservation?

You can benefit from many advantages when you make an early reservation. First of all, you have the opportunity to choose the vehicle you want from our wide range of vehicles even during busy periods. In addition, you can optimize your budget by taking advantage of more affordable prices with early reservation opportunities. Campaigns and special discounts are also generally offered to our customers who make early reservations. In this way, you can both save money and guarantee the vehicle you want by planning in advance.

 

What documents do I need to bring when picking up the vehicle?

You must have a valid driver's license, ID or passport and your reservation confirmation document with you when picking up the vehicle. The same documents are requested for additional drivers. Also, if you prefer to pay by credit card, you must present your credit card during the rental period.

 

Can I extend the car rental period?

 

Yes, if you want to extend your rental period, you can contact us before the vehicle delivery period ends to learn about the availability and request an additional period. The rental period extension process is evaluated according to the current vehicle availability and additional fees.

 

Can I travel to a different city with the vehicle I rented?

Yes, you can travel to different cities with the vehicle you rented. However, in some cases, intercity use may be subject to additional fees or different insurance conditions. Please consult our representatives during the reservation for detailed information.

 

How and where can I return the vehicle?

You can return the vehicle at the delivery point and time specified in your contract. If you want to return it at another location, you can get information about our different delivery point options offered as an additional service.

 

Can't find the answer to your question?

You can contact our customer service for detailed information

 

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